Privacy Policy

We, eGuru Academy (the “Company”), operating from Bangladesh, are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices you have. By accessing our website https://eguru.it.com (the “Website”) and/or any mobile or web application we make available (the “Application”), you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please discontinue use of the Website/Application. For questions, contact: support@eguru.it.com.

Definitions

  • “Company”, “we”, “us”, “our” – refers to eGuru Academy.
  • “User”, “you”, “your” – any natural or legal person using the Website/Application.
  • “Website” – the official site at eguru.it.com.
  • “Application” – any eGuru Academy mobile or web app we publish.
  • “Personal Information” – any information that can reasonably identify you (e.g., name, email, phone, address, payment details, device identifiers).
  • “Third Parties” – any entity other than you and the Company (e.g., payment gateways, analytics, hosting providers).

Overview

We take your online privacy seriously. We collect and process certain Personal Information to deliver our services (courses, ebooks, live sessions, support, certifications, etc.). Examples of Personal Information include your name, contact details, date of birth (if provided), course preferences, and limited payment-related data (as processed by our payment partners). This Policy also covers non-member interactions such as pages viewed, session data, and general browsing behavior. With your permission, we may connect your account to social accounts and import limited data as authorized by you.

User-Provided Information

When you register or use the Website/Application, you may provide: (a) identity and contact data (name, age, email, phone, mailing address), (b) authentication data (passwords or credentials), (c) transaction data when purchasing courses/ebooks, (d) communications (support requests, feedback), and (e) learning data (questions, assignments, progress). We use this information to operate the Platform, deliver services, send essential notifications, provide support, issue certificates, and—where permitted—send offers or updates. Where additional sensitive details are required, we will request them expressly.

Automatically Collected Information

We may automatically collect certain technical and usage data when you access the Website/Application, such as device type and identifiers, IP address, operating system, browser type, approximate location, pages viewed, session duration, referrers, and in-app events (subject to your permissions). Payments may be processed by third-party payment gateways; those providers do not use your Personal Information for purposes other than payment processing and fraud prevention, per their policies.

How Information Is Collected

We collect information lawfully, fairly, and transparently for specified purposes, and retain it only as long as necessary. Where required, we obtain consent in advance. We take reasonable steps to keep information accurate, complete, and up to date for its intended use.

Cookies & Similar Technologies

We use cookies and similar technologies (e.g., pixels, local storage) to operate and improve the Website, remember preferences, analyze traffic, and personalize content. You can manage cookies through your browser settings. You may opt out of certain ad cookies through industry tools (e.g., aboutads.info). To opt out of Google Analytics, you can use the browser add-on: Google Analytics Opt-out.

External Links

The Website/Application may contain links to external sites or resources operated by third parties. We do not control, endorse, or assume responsibility for third-party content, policies, or practices. Your use of linked resources is at your own risk and subject to their privacy policies and terms.

How We Use Your Information

  • To create and manage your account, provide access to courses/ebooks, track progress, and issue certificates.
  • To process payments (via third-party gateways), prevent fraud, and ensure platform security (including IP-based security/fraud checks).
  • To provide customer support and respond to inquiries.
  • To analyze performance, improve features, and personalize your experience.
  • To send essential service notices; with your consent or as permitted by law, to send marketing communications (you may opt out anytime).
  • To comply with legal obligations and enforce our Terms & Conditions.

Confidentiality

We treat your information as confidential and do not sell your email address or Personal Information. We do not disclose confidential information except as permitted under this Policy, required by law, or with your consent. We send only agreed or relevant service-related emails; you may opt out of promotional emails while still receiving transactional notices.

Disclosure of Information

We may share information with:

  • Service Providers: trusted third parties (payment processors, hosting, analytics, email/SMS delivery, video hosting) solely to operate and improve our services.
  • Corporate Transactions: in the event of a merger, acquisition, or reorganization, your information may be transferred, subject to this Policy and applicable law. We will provide notice where required.
  • Law Enforcement/Legal: when required by law, court order, or to protect rights, safety, or property; to investigate suspected fraud, security incidents, or policy violations.

While we employ industry-standard safeguards, no method of transmission or storage is fully secure. We cannot guarantee absolute privacy of communications in all circumstances (e.g., unlawful interception by third parties). We do not rent or sell Personal Information.

Accessing & Reviewing Your Information

You can access and update certain profile details (e.g., name, contact info) via your account. We may retain copies of information as required by law, for dispute resolution, security, backups, or enforcement of our Terms. Due to technical and legal constraints (e.g., backup archives), residual copies may persist for a limited period.

Other Information Collectors

This Policy applies only to information collected by us. Third parties (including advertisers and platforms you may visit through links) have their own policies. We encourage you to review those policies before sharing information with third parties.

Security

We implement administrative, technical, and physical safeguards designed to protect Personal Information (e.g., encryption in transit where feasible, access controls, monitoring). However, “perfect security” on the Internet is not possible. Do not share banking/credit card information with other Users on public channels. You are responsible for the security of your devices and credentials.

Disclaimer

TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM LIABILITY FOR UNAUTHORIZED ACCESS, DISCLOSURE, ALTERATION, OR DESTRUCTION OF DATA RESULTING FROM FACTORS OUTSIDE OUR REASONABLE CONTROL (E.G., NETWORK FAILURES, MALWARE, THIRD-PARTY INTERCEPTION). YOUR USE OF THE WEBSITE/APPLICATION IS AT YOUR OWN RISK.

Disputes & Jurisdiction

Any dispute arising out of this Policy shall first be addressed through good-faith discussions or mediation. If unresolved, the dispute shall be referred to arbitration seated in Dhaka, Bangladesh (language: English). Each party shall appoint one arbitrator; the two arbitrators shall appoint a third, and the arbitral award shall be final and binding. Subject to the foregoing, courts in Dhaka, Bangladesh shall have exclusive jurisdiction.

Questions, Suggestions & Complaints

If you have unresolved issues after contacting customer support, please email: support@eguru.it.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated Policy will be posted on the Website with a revised “Last Updated” date. Your continued use of the Website/Application after such changes constitutes acceptance of the updated Policy. If you disagree with changes, you should discontinue use and, if desired, request account deletion.